How We Can Help

Take a look at the list of our projects to get an idea of how we have helped a variety of libraries, organisations and companies. We are independent and impartial. Our unrivalled experience in libraries, technology and business means we are well placed to help.  Of course organisations have their own goals and agendas so we work flexibly, adapting and tailoring our services to meet specific client needs.

Cambridge University archival management system: “Ken’s approach and methodologies were clear and the associated workshops engaging and enjoyable.  We found the work on value propositions especially useful in helping to clearly articulate what is important especially in terms of making a business case for funding”.
Dr Suzanne Paul

Keeper of Manuscripts and University Archives, Cambrideg University Library

King’s 2025 Vision: I’m really pleased with the way in which this has worked out. It has been a very valuable exercise for us. Ken’s contribution helped clarify our thinking. The process was both challenging and engaging and gave us clear outputs. It was refreshing to work with a consultant who really understands the Higher Education environment: we really enjoyed working with him.
Robert Hall

Director of Library Services , King's College London

Advice and support during a formal library system procurement process: Ken’s independent and impartial advice and support during the competitive dialogue process was very help helpful. His understanding of both our particular needs and of the wider market context helped us to make a clear decision
Jess Crilly

Associate Director & Head of Resources, Library Services, University of the Arts London

Library Technology Briefing Paper: At a time of great change in libraries and library technology we need clear analysis. This short briefing paper [“Library management system to library services platform. Resource management for libraries: a new perspective”]  provides very helpful insights into a complex technology and library collection landscape. It will be invaluable not just for librarians but also a wider audience of managers in Higher Education. (October 2015)
Jackie Marfleet,

Librarian of Senate House Library, University of London

Innovation and User Experience (Ux): the Jobs-To-Be-Done (JTBD) methodology: We found the [Jobs-To-Be-Done] workshops really helpful from two perspectives. First it helped to have an innovative new way to look at the issues and problems and secondly it gave us some clear outputs which we can use to develop our services.
Diane Devine

Robert Gordon University

Review of learning spaces, library services and library technology: Ken Chad Consulting clearly understand the environment of academic libraries well and worked empathetically with members of our Learning Resources Centre (LRC) and other staff. The outputs from the project were clear and well presented and will be invaluable in inform our strategy and help us reinvigorate the LRC to meet future challenges
Chris Grant

Head of IT and Systems Development, Alton College

Business models: Ken Chad’s session on Business Models was a really useful plain English walk through everything any business or organisation should think about when shifting focus or approaching a new challenge. Devoid of jargon and full of references to business and marketing books and articles backing up his points, it was skilfully pitched to appeal to the multiple audiences attending the conference.


Ken’s expertise was invaluable. He worked with us on requirements and an evaluation schema to make for a much improved procurement process. He knows the marketplace extremely well and his focussed analysis with key factors for the relevant vendors was very helpful.
Paul Reynolds

University librarian, Keele University

The  [Ken Chad Consulting] report has given us a clear overview of the options for us to move towards an integrated library systems solution and provide better services to our users. It has helped us clarify the direction for the future.
Greater Manchester Shared Library Service