Some of Ken’s presentations can also be found on Slideshare.
The public library and the 21st century ‘People’s University. Back in 1938 Alvin Johnson argued that we should: “develop the public library into a permanent center of adult education, informally a people’s university”. In the 21st century new winds of change are blowing through learning. Social economic and technology factors combine to create new challenges and opportunities. Public libraries have a huge opportunity to revitalise their long standing commitment to learning and reinvigorate themselves at the heart of the process. Access to Research, CORE and others initiatives now provide public libraries with free access to millions of journal articles. The question is how, in the 21st century, public libraries will galvanise these resources and develop communities of learners.
Research process and research data management. Many universities are looking at how they can better serve the needs of researchers. Ken Chad Consulting worked with the University of Westminster to look the needs and attitudes of researchers and admin staff in terms of research data management (RDM). The result led the University to look first at the whole lifecycle and workflows of research administration. This in turn led to the innovative, rapid development of a system to support researchers and admin staff. Presented by Suzanne Enright (University of Westminster) and Ken Chad at the annual UKSG conference in April 2014
Rethinking Resource Management. “Focus on the user”may not be the phrase that first comes to mind when thinking about transforming technical, resource management workflows, but evaluating through this lens can bring inventive new directions . Ken Chad looks ways to re-think library workflow and systems by evaluating what you do through the eyes of your users. Users want to solve particular problems and your workflows should support that resolution. Presented as a ProQuest webinar in April 2014
“Library systems: crossing the chasm.” Are you a visionary ‘early adopter’ or a laggard in terms of ‘next generation’ Library Services Platforms? Ken is presenting at the 2014 UKSG conference on 14th and 15th April. There has been much interest and some hype about a new generation of ‘Library Services Platforms’ that are replacing library management systems (LMS) (or, in US parlance, ILS). Ken looks at library systems in terms of the technology adoption life cycle described and analysed by Geoffrey Moore in his book ‘Crossing the chasm’.
Ebooks: what are they good for? As libraries struggle with issues around ebook platforms, digital rights management (DRM), business models, and ebook formats it is worth stepping back and revisiting the fundamental issue of what ebooks are for. Keynote Presentation at the “Ebooks 2014: Are we nearly there yet?” Conference. University of the West of England 7 April 2014
Ebook ‘consumption’ – the challenges issues and opportunities. Outputs from the Jisc ‘Challenges of ebooks’ project. Ken spoke at the JIBS ‘Joys and perils of ebooks’ meeting in London in November 2013. The meeting was designed to bring together stakeholders in Further and Higher Education to discuss ‘just where ebooks are taking us in the 21st century institution’
Library systems- a business case for change? Ken gave a short presentation (Library infrastructure: value for money?) at the Jisc Library System Programme Workshop on 15th July 2013. It looked at the value and business case for making changes to library technology infrastructure. The workshop was a chance for the projects that made up the programme to talk about the work they had done and the tools and resources they have created, and a chance for the community to discuss some of the issues and challenges that the sector currently faces. The workshop had three main strands that explored:
- Collaborative Systems and Services;
- Transforming workflows and practices
- Tools and Techniques for Systems Change
Library Systems: a changing market. Ken delivered the keynote to the M25 consortium of academic libraries in London meeting ‘Changing your LMS’ [ILS] in April 2013. Library systems are no longer ‘stand alone’. Global technology influences are driving the market more than ever. There is a risk that the solutions libraries provide remain detached from truly meeting the real needs of users – library staff , academics, researchers and students. Instead of library systems, or even ‘next generation’ library services platforms, perhaps we need to think in terms of the wider library technology ‘ecosystem’. Taking that broader viewpoint might change how decisions are made about the products libraries buy and the services they deliver
‘Customers/users: don’t look at needs: analyse the ‘jobs-to-be-done‘. Ken spoke at the UKSG annual conference in April 2013 about the jobs-to-be-done methodology. The JTBD approach can be used by organisations, libraries and business to give a very productive insight into customer behaviour that can be used to ‘test’ existing, new, potential or imagined products and services.
‘Trends in, and reflections on, library discovery services’. Ken was the keynote speaker at the JIBS event: ‘New dawn: the changing resource discovery landscape’ in February 2013.
The library & teaching & learning: reading list systems. Reading lists appear to be the new ‘must have’ for UK academic libraries and a raft of new systems has entered the market. Ken’s presentation at a seminar at the University of Staffordshire in December 2012 looked at some of the underlying trends in Higher Education and the current reading list offerings
Ken was the keynote speaker in September at the 2012 Inter Parliamentary Research & Information Network (IPRIN) conference. In his presentation he spoke about the technology led challenges for information and research services and highlighted some approaches to making a strategic response
Ebooks: demand (patron) driven acquisitions & the challenge to our ideas of ILL & collections. Ken spoke at the June 2012 Forum for Interlending & Information Delivery (FIL) conference ‘keeping our customers satisfied’ at the University of Worcester
Business models: The interest in business models has grown in the last few years as the impact of the digital transformation disrupts existing models and creates new ones (or new applications for old ones). At the 2012 UKSG annual conference in March Ken looked at a business model framework and its building blocks. The event was blogged
Transforming Library Systems: At the UCISA conference in March 2012 Ken spoke to a group of Higher Education IT Directors about of the challenges facing libraries and the ‘next generation’ library systems that are attempting to provide solutions.
Navigating your library through the ‘perfect storm.’ Ken was the keynote speaker at the 2012 Academic and Special Libraries (A&SL) Annual Seminar in Dublin (Ireland) on Friday 24th February. The concurrence of hard economic times and technology-driven disruptive forces has created what might be called a ‘perfect storm’ for many organizations, not least libraries. Ken explored some analytical and critical approaches and methodologies that he has used to help libraries and increase the chances of a successful future.
Innovation, efficiency & strategy: Ken presented the keynote at the Dawson Day event in Manchester in November 2011
Understanding shared services and the drive for efficiency in scholarly communications. Ken spoke at the one day UKSG conference in London on 16th November. Ken’s presentation looks at the rationale, barriers, kinds of opportunities & services, impact and finally what we should do about shared services and ‘the cloud.’ A video of the presentation with slides is also available
Time for strategy: Ken was the keynote speaker at the 2011 National Acquisitions Group (NAG) conference in Manchester on 7th September. Libraries in all sectors face the challenge of relentless, disruptive, technology-driven change and tough economic times. Libraries are under pressure and there is a risk that decisions are made without an appreciation of their strategic importance. This is a good time then to look at some approaches to strategy, differentiating it from ‘mission’ and looking at business models.
Strategy, business case and open source for libraries. Ken spoke at the PTFS Europe and Loughborough University Dept. of Information science seminar on ‘the evolution of open source library systems’ at Loughborough on 20th September 2011
Disrupting libraries: the potential for new services. Ken spoke at the IFLA Satellite conference in Florence in August and then at the 2009 Charleston conference in November. His presentation, looked at how the ‘disruptive innovation’ model developed by Clayton Christensen et al applies to the library market and how libraries themselves can use this analysis to develop new ‘disruptive’ products and services.
Return on library investment: Presented at Internet Librarian International, London October 2008. The growth and maturation of the web and its associated technologies have driven changes in business models and user behaviours. It is not clear what role “conventional” libraries will play in a reconfigured information economy. This is a period of disruptive change and libraries need to look carefully at how to get the best return on their technology investment.
How can public libraries compete? What is the competition? How can libraries make best use of their special assets. Presentation to the CILIP Wales conference in 2008.
‘The new ‘Networked Information Economy’: and its impact on university library services. Ken spoke at the 2008 Libraries @Cambridgeconference on 10th January 2008.
‘Changing business models…’addressed the impact of new technology and business models on copyright and IPR, and in enabling free and low cost commercial ‘library’ services that are competing with established academic library services. Gregynog Colloquium., June 11th-15th 2007.
E-Books and E-Content: Conference at University College London, 8th May 2007. Ken looked at how global free and low cost commercial “library” services will change the business model of libraries. — ‘A very well delivered and engaging presentation with some challenging ideas.…’ John Akeroyd, Chair Ebooks and EContent 2007.